Privacy Policy

1. Company Information

This website and all associated services are operated by:

2. Information We Collect

We collect information you provide directly to us and information that is automatically collected when you use our website or services.

2.1 Information You Provide

• Contact and enquiry information: When you fill out our contact form, request a consultation, or communicate with us, we collect your name, email address, phone number, business name, and the content of your message.
• Account and billing information: If you become a client, we collect billing address, GST number (if applicable), and payment information. Payment card data is processed by our payment processors (Razorpay or similar) and is not stored on our servers.
• Communication records: Emails, WhatsApp messages, and other communications you send us are retained as part of our client management records.
• Survey and feedback responses: Information you provide in satisfaction surveys, testimonials, or case study interviews.

2.2 Automatically Collected Information

• Usage data: Pages visited, time spent on pages, referring URLs, and navigation paths through our website.
• Device and technical information: IP address, browser type and version, operating system, device type, and screen resolution.
• Cookie data: Information collected through cookies and similar tracking technologies as described in Section 5.
• Analytics data: Aggregated behavioural data collected through analytics tools such as Google Analytics.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide requested information about our services.
• To deliver, manage, and improve the services you have contracted with us, including system configuration, support, and account management.
• To send service-related communications including invoices, project updates, support responses, and system notifications.
• To send marketing communications about our services, case studies, and relevant content — where you have consented or where we have a legitimate interest. You may opt out at any time.
• To analyse website usage and improve user experience, website performance, and content relevance.
• To comply with our legal obligations under Indian law, including the Information Technology Act 2000, IT (Reasonable Security Practices and Procedures) Rules 2011, and applicable tax regulations.
• To detect, prevent, and address fraud, unauthorised activity, and security incidents.
• To enforce our Terms and Conditions and protect the rights, property, or safety of Super Intellisense Technologies, our clients, or others.

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

4.1 Service Providers

We engage trusted third-party service providers who assist us in operating our business. These include:

• GoHighLevel (HighLevel Inc.): Our primary CRM and marketing automation platform, used to manage client data and automations. GoHighLevel is SOC 2 Type II compliant.
• Payment processors: Razorpay and similar PCI-DSS-compliant payment gateways for processing subscription and project fees.
• Cloud infrastructure providers: Hosting, storage, and communication services (e.g., AWS, Google Cloud) under appropriate data processing agreements.
• Analytics providers: Google Analytics and similar tools for website performance measurement.

All service providers are bound by contractual obligations to maintain the confidentiality and security of your data and to use it only for the specific purposes for which they are engaged.

4.2 Legal Requirements

We may disclose your information if required to do so by law, court order, or government authority under the Information Technology Act 2000 or any other applicable Indian legislation, or in good faith belief that such disclosure is necessary to protect our rights, prevent fraud, or ensure safety.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of our assets, your personal information may be transferred as part of that transaction. We will provide notice of any such transfer and any material changes to this Privacy Policy.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and understand the effectiveness of our content.

5.1 Types of Cookies We Use

5.2 Managing Cookies

You can control and delete cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website. For detailed instructions, refer to your browser's help documentation.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction, as required under Rule 8 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

These measures include:

• Encryption of data in transit using TLS/SSL protocols.
• Access controls ensuring only authorised personnel can access client data.
• Regular security assessments and review of our data handling processes.
• Use of reputable, certified third-party platforms for data processing.
• Employee training on data privacy and security best practices.

No method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you as required by applicable law.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including:

• Active clients: For the duration of the service relationship and a period of 3 years thereafter.
• Enquiries that did not convert: Up to 12 months from the last communication.
• Financial and billing records: 7 years as required by Indian tax law (Income Tax Act 1961 and GST regulations).
• Website analytics data: Aggregated data indefinitely; individual-level data for up to 26 months.

When personal information is no longer required, we will delete or anonymise it securely.

8. Your Rights

You have the following rights with respect to your personal information:

To exercise any of these rights, please contact us at hello@superintech.com. We will respond to your request within 30 days.

9. Third-Party Links

Our website may contain links to third-party websites, including GoHighLevel, Razorpay, and social media platforms. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party site you visit. Our Privacy Policy applies solely to information collected by us through superintech.com and our direct services.

10. Children's Privacy

Our website and services are not directed to children under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete such information promptly. If you believe we may have collected information from a child, please contact us immediately.

11. Legal Compliance

This Privacy Policy is framed in accordance with:

• The Information Technology Act, 2000 (India), and amendments thereto.
• The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
• The Digital Personal Data Protection Act, 2023 (India), provisions as notified.
• The General Data Protection Regulation (EU) 2016/679 (GDPR), to the extent applicable to international users accessing our services from the EEA.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable law. When we make material changes, we will update the “Last updated” date at the top of this page and, where appropriate, notify you by email. We encourage you to review this Policy periodically. Your continued use of our website or services after any changes become effective constitutes your acceptance of the updated Policy.

13. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or our data practices, please contact our Data Protection contact: