Terms and Conditions

1. Acceptance of Terms

These Terms apply to all services provided by Super Intellisense Technologies, including but not limited to: business automation system setup, GoHighLevel configuration, CRM implementation, marketing automation, website and funnel development, and any ongoing managed services.

A binding contract is formed when any one of the following occurs:

• You confirm acceptance of a formal proposal or statement of work sent by us in writing.
• You make payment of any invoice issued by us.
• You provide written confirmation (including via email or WhatsApp) that you wish to proceed with services.

These Terms are framed in accordance with the Indian Contract Act, 1872. Both parties confirm they have the capacity to enter into a legally binding contract under applicable Indian law.

2. Description of Services

Super Intellisense Technologies provides technology and automation services to businesses, including:

• Business Automation System setup and configuration (GoHighLevel-based).
• CRM implementation, sales pipeline design, and ongoing management.
• Marketing automation, email and SMS sequences, and WhatsApp workflow automation.
• Landing page and sales funnel design and development.
• Command PMS (Project Management System) deployment and configuration.
• Custom integrations between third-party platforms and our systems.
• Ongoing managed services, support, and monthly optimisation.

The specific services to be delivered, deliverables, timelines, and fees for each engagement are defined in the applicable Proposal, Statement of Work, or Invoice issued to you. In the event of any conflict between a specific Proposal and these Terms, the Proposal shall take precedence.

We reserve the right to modify, suspend, or discontinue any service with reasonable notice. Where services are discontinued by us, we will provide a pro-rata refund for any prepaid unused period.

3. Payment Terms

3.1 Pricing and Currency

All prices are quoted in Indian Rupees (₹ INR) unless otherwise stated. All applicable taxes, including Goods and Services Tax (GST) at the prevailing rate of 18%, are payable in addition to the quoted fees unless explicitly stated as inclusive of GST. GST invoices are issued for all services rendered within India.

3.2 Invoicing and Payment Schedule

• One-time setup fees: 50% due upon confirmation of engagement; 50% due upon project handover. Alternative arrangements may be stated in the Proposal.
• Monthly retainer and managed services fees: Invoiced in advance at the beginning of each calendar month. Payment is due within 7 days of invoice date.
• Annual plans: Invoiced and payable in full at the beginning of the annual term, unless a quarterly payment plan is agreed in writing.

3.3 Late Payment

Invoices not paid within 15 days of the due date are subject to a late payment interest of 2% per month on the outstanding balance. We reserve the right to suspend services on accounts more than 30 days overdue until full payment is received. Service suspension does not release the Client from the obligation to pay outstanding fees.

3.4 Refunds

We stand behind our work. For ongoing monthly services, if you are not satisfied with the results delivered within the first 30 days of an engagement, you may request a full refund of that month's retainer. This guarantee applies once per client relationship.

Setup fees for completed work are non-refundable, as they cover labour and resource costs already incurred. Partial refunds may be considered on a case-by-case basis where a project is terminated before completion due to circumstances attributable to us.

4. Client Obligations

To enable us to deliver services effectively, the Client agrees to:

• Provide accurate, complete, and timely information, access credentials, brand assets, and feedback required for the delivery of services.
• Designate a primary point of contact who has the authority to make decisions and approvals on behalf of the business.
• Respond to requests for feedback, approvals, or information within 3 business days. Delays caused by the Client's failure to provide timely responses shall not be attributed to our delivery timelines.
• Ensure that any content, data, images, or materials provided to us for use in delivering services do not infringe any third-party intellectual property rights, are not defamatory, and comply with all applicable laws.
• Use the systems, automations, and tools we deliver only for lawful purposes and in compliance with the terms of service of any third-party platforms involved (including GoHighLevel, Google, Meta, etc.).
• Not use the systems delivered to engage in spam, unsolicited bulk messaging, or any activity that violates Indian telecommunications regulations or platform policies.

5. Intellectual Property

5.1 Our Intellectual Property

Super Intellisense Technologies retains ownership of all pre-existing intellectual property, including but not limited to our methodologies, frameworks, templates, proprietary workflows, training materials, and software tools (including Command PMS). These are licensed to you for use during the term of your engagement and do not transfer to you upon termination.

5.2 Deliverables

Upon full payment of all fees due, the following deliverables are assigned to the Client: custom-designed landing pages, marketing copy created specifically for the Client, and custom automation workflows built exclusively for the Client's use case.

The following remain the property of Super Intellisense Technologies and are licensed (not sold) to the Client: GoHighLevel sub-accounts, account configurations, and any templates or system infrastructure built on third-party platforms. If the Client terminates their engagement, access to GoHighLevel sub-accounts may be transferred at the Client's cost subject to platform terms.

5.3 Client's Intellectual Property

All content, logos, trademarks, data, and materials provided by the Client remain the exclusive property of the Client. We use such materials solely to provide the contracted services and will not use them for any other purpose without written consent.

6. Confidentiality

Both parties agree to maintain the confidentiality of all proprietary, business, technical, or financial information disclosed during the course of the engagement (“Confidential Information”). Neither party shall disclose Confidential Information to any third party without the prior written consent of the disclosing party, except:

• To employees or contractors who need to know such information to perform their functions and are bound by equivalent confidentiality obligations.
• As required by law, regulation, or court order.
• If the information is or becomes publicly available through no fault of the receiving party.

This confidentiality obligation survives termination of the engagement for a period of 3 years.

7. Limitation of Liability

To the maximum extent permitted by applicable law:

• Our total aggregate liability to you for any claim arising out of or in connection with these Terms or our services shall not exceed the total fees paid by you to us in the 3 months immediately preceding the event giving rise to the claim.
• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of data, loss of goodwill, or business interruption, even if we have been advised of the possibility of such damages.
• We make no warranty that our services will achieve any specific business outcomes, revenue targets, or conversion rates. While we use our best expertise and document our methodologies, business results are dependent on many factors outside our control.
• We are not liable for the availability, uptime, or performance of third-party platforms including GoHighLevel, Google, Meta, WhatsApp, or payment processors.

Nothing in these Terms shall limit or exclude our liability for fraud, wilful misconduct, death, or personal injury caused by our negligence, or any other liability that cannot be excluded or limited under applicable law.

8. Termination

8.1 Termination by Client

For ongoing monthly services, the Client may terminate the engagement by providing 30 days' written notice. The Client remains responsible for all fees due up to and including the end of the notice period. No partial-month refunds are provided for the final billing period.

For annual plans, early termination before the end of the contracted year does not entitle the Client to a refund of prepaid fees unless the termination is due to a material breach by us.

8.2 Termination by Us

We may terminate the engagement immediately upon written notice if:

• The Client is in material breach of these Terms and fails to cure such breach within 14 days of written notice.
• The Client is more than 30 days overdue on any payment.
• The Client uses our services for unlawful purposes or in violation of third-party platform terms.
• Continuing to provide services would require us to violate applicable law.

8.3 Effect of Termination

Upon termination, we will export and deliver to the Client all data that belongs to the Client within 14 business days, in a standard exportable format. All licences granted to the Client under these Terms will cease immediately upon termination. Sections related to Payment, Intellectual Property, Confidentiality, Limitation of Liability, Governing Law, and Dispute Resolution shall survive termination.

9. Consumer Rights

Individual consumers (as defined under the Consumer Protection Act, 2019) who engage our services for personal use retain their statutory rights under Indian consumer protection law. These Terms do not limit any rights you may have under the Consumer Protection Act, 2019 or other applicable consumer protection legislation.

Grievances relating to consumer rights may be directed to our Grievance Officer by emailing hello@superintech.com. We commit to acknowledging all consumer complaints within 48 hours and resolving them within 21 days, in accordance with applicable guidelines.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. The parties agree that the courts of Mohali, Punjab (or such other jurisdiction as may be applicable based on the nature of the dispute) shall have exclusive jurisdiction over any disputes arising from or in connection with these Terms.

Where a Client is located outside India, both parties agree that Indian law shall govern and that venue shall be in India, subject to any mandatory consumer protection laws applicable in the Client's jurisdiction.

11. Dispute Resolution

Before initiating any legal proceedings, both parties agree to attempt to resolve any dispute through good-faith negotiation. A party wishing to raise a dispute must notify the other in writing with a clear description of the dispute and the remedy sought.

If the dispute is not resolved through negotiation within 30 days of the written notice, either party may refer the matter to arbitration under the Arbitration and Conciliation Act, 1996 (India), with a sole arbitrator appointed by mutual agreement or, failing agreement, by the relevant arbitration institution. The arbitration shall be conducted in English, in Mohali, Punjab, India, and the award shall be final and binding.

Either party may seek interim or injunctive relief from a court of competent jurisdiction pending the outcome of arbitration proceedings.

12. General Provisions

13. Contact

For any questions about these Terms, to exercise your rights, or to raise a grievance: